FAQ:

Guidelines

CANCELLATION 

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We kindly ask that you notify us at least 48 HRS in advance if you need to cancel or reschedule. Appointments cancelled with less that 48HRS notice will result in a $20 cancellation fee. We understand that circumstances can be beyond your control and we do out best to accommodate these situations.

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NO SHOW 

  Failure to show up for your appointment will result in a 50% charge of reserved service amount (no show fee).  

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RETURNS

We will issue a store credit on hair products unopened or gently used, returned within a 14 days.

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SERVICE 

All services are guaranteed within two weeks of the initial service. Please note, refunds on a service are not issued, however, if we do not meet your expectations  with the agreed upon service, all attempts to correct will be made.